DataTech's site says the company has recovery engineers that are Apple-certified Macintosh technicians and Apple-certified iOS technicians.
A representative said vendors don't argue about it. If a device is under warranty, however, the company will reseal the equipment after recovery efforts with a sticker to indicate it was opened in a clean room. DataTech's advice in such cases is to take those hard drives out of service as quickly as possible, because they are typically set to record over older video, which could put lost video at risk.ĭataTech has certification from Western Digital but not other manufacturers. In addition, the company provides data recovery for DVR and CCTV hard drives. DataTech sends a FedEx label the customer is responsible for boxing and shipping the drive.ĭataTech also handles hard drives, RAID arrays, NAS and SAN network storage, servers, databases, virtual machines, tape drives, phones, CDs, DVDs and floppy disks. There is no charge for an initial examination and estimate for a single hard drive, flash/USB drive or camera card. military and the IRS, but the company does not appear on the current General Services Administration eLibrary contractor list. ACE claims that it's done work for the U.S. BBB showed no complaints in the past three years. (The original device is included for security, but it cannot safely be used again.) The recovered data remains on ACE's servers for five business days after receipt of the new drive, after which it's automatically "zeroed out" and wiped from the server.ĪCE Data Recovery has an A+ rating from the Better Business Bureau (BBB), although is not accredited. Small amounts of recovered data can be delivered digitally, but for more than a few gigabytes, ACE places the recovered data onto a new device and ships that device back with the original one. However, it does mean that there may not be awareness of specifics that healthcare regulations require.ĪCE says it performs data recovery from Windows, macOS, Linux, DOS, some versions of Unix, VMware, Novell networks and others. A lack of a HIPAA certification doesn't indicate that a recovery firm lacks the necessary security considerations. It does not have a HIPAA certification, which means it might be best to take storage with medical information elsewhere. There was no information about security audits. As an indication of advanced expertise, the company also says it manufactures data recovery equipment.ĪCE's site says the company has certifications from Western Digital, Dell, HP and Addonics. However, if the hardware is still in good shape and the problem is logical, ACE can attempt remote recovery. Rush service is available at an additional cost.ĪCE doesn't work on-site at all. Once ACE has the device, the company produces an estimate depending on the problems and condition of the drive.
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ACE provides free shipping labels for customers to send devices, although RAID arrays, as with all service providers, can require more complex arrangements.
ACE says it can recover data from hard drives, solid-state drives (SSDs), storage cards used with cameras and other mobile devices, laptops, desktops, servers, DVDs, CDs, tape drives and RAID arrays.
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